Document Scanning Quality Control Procedures
At PROSCAN, customer service and quality control are our top priorities. Our superior service and processes are what set us apart from the rest. We pride ourselves on conducting strict quality control at each stage in the document scanning and document management process. Here are some of the quality assurance procedures we use to ensure a superior final product.
Preparation:
- Organize files to optimize scanning
- Look for/move sticky notes that are covering any information
- Properly stack pages to ensure proper scanning and reduce the chance for double-feed
- Look for any issues with the originals
- Fix any issues that can be fixed
- Adjust settings to optimize scans
- Notify manager or customer of any issues with the originals that may affect scan quality
Scanning:
Machines:
- Our machines contain multiple rollers and sensors to ensure optimized scanning, including:
- Proper page feeding
- Automatic page size detection
- Multi-feed detection
- Perfect Page Technology
Technicians:
- All scanning is completed manually by a PROSCAN technician
- Technicians preview all scans as they feed through the scanner
- Technicians are trained to oversee the scanning process and detect/correct any scanner issues
Processing:
- After scanning, files are processed via Square 9 Smart Works advanced document management software.
- This software corrects image irregularities and performs some of the following manipulations to ensure quality electronic files:
- Page rotation
- Blank page detection
- De-skew
- OCR
- This software corrects image irregularities and performs some of the following manipulations to ensure quality electronic files:
Indexing:
After images are processed, PROSCAN technicians manually inspect and index all files.
During the indexing process, technicians are trained to:
- Look for, and note, any and all image irregularities and discrepancies
- Correct anything missed by processing
Notations are made for:
- Missed multi-feeds
- Folded pages
- Bad quality scans
- Files incorrectly separated or combined
- Any questionable data
Final QC:
- Any images/files with notations or questions are pulled from their original boxes and examined.
- Files are rescanned, separated, combined, or adjusted as necessary.
Additional Considerations:
The entire process is documented.
We record:
- What technician prepped the files, and when
- What technician scanned the files, and when
- What technician indexed the files, and when
- What technician performed the final quality control, and when
- Raw, unprocessed files are kept in a separate archive for backup and review.
Request More Information About Quality Control
For more details about our quality control procedures regarding document scanning and document management solutions, please contact us today.
What People Are Saying About PROSCAN®
Professional and all of the people that come are so nice
tammy adams10/28/2016Super impressed with Proshred residential onsite service. It was quick and easy to coordinate. Anngelica Tudor was polite and personable as she scheduled our appointment.... read moreSuper impressed with Proshred residential onsite service. It was quick and easy to coordinate. Anngelica Tudor was polite and personable as she scheduled our appointment. Corey the driver was professional, quick and efficient. He called prior to arriving to let us know he was on his way. Overall highly recommend the service. Tops! read less
Christina Barss6/29/2020This place was great. The customer service was excellent and Roderick really helped me out! Thank you Proshred!
Keirsten Huth10/26/2022Haney did everything he promised, both in emails and on phone. George showed up on time,( a rarity in Charlotte), with a smile, explained... read moreHaney did everything he promised, both in emails and on phone. George showed up on time,( a rarity in Charlotte), with a smile, explained everything he was going to do and allowed us to watch him do the job. Excellent service at a very fair price. read less
Jim Strickland10/28/2019Used ProShred for shredding piles of personal paper and made couple of trips to the location. On both occasions Marcus helped me. His professionalism... read moreUsed ProShred for shredding piles of personal paper and made couple of trips to the location. On both occasions Marcus helped me. His professionalism and pleasant attitude embodied Customer Service. He rolled out the bin, we emptied out the bags, boxes and he would take it in for shredding. Made it all simple and easy.Love the drop off service and would highly recommend them. read less
QC Rob6/29/2021Proshred did a great job for me. I asked for service at my home and they sent a truck. Service was very quick. The filled... read moreProshred did a great job for me. I asked for service at my home and they sent a truck. Service was very quick. The filled up a container with my papers, rolled it to truck and I was able to watch a camera feed while the machine shred all my papers. Very cool. Darrien was the technician and he was very nice and knew what he was doing. It was nice to work with a Pro like Darrien. read less
Steve Sherron6/29/2021Great service and they are always super nice!!!
Amanda Schuss10/30/2014Quick, the building is all the way to the back past the gate for RSM.
Profile1 Work7/28/2020MY HEROES!!!! FAST, on-time, last minute service. Saved the DAY!
Tracey Hines10/28/2018Excellent service! Very professional and quick turn around.
Wayne Merrifield12/18/2021I've used this Proshred once a year several years for my company to do our annual purge of old documents. They are great and easy... read moreI've used this Proshred once a year several years for my company to do our annual purge of old documents. They are great and easy to work with! They brought a truck to our office to shred about 2 dozen boxes of filing at once. At every stage it is quick and painless, and the price is reasonable. I do recommend having your documents in boxes. I plan to keep working with them! read less
Rachel Stepanek6/29/2021Fantastic service and a great value. My company had a huge scanning job and the team at ProScan exceeded my expectations at every point... read moreFantastic service and a great value. My company had a huge scanning job and the team at ProScan exceeded my expectations at every point in the project. Every team member I dealt with was professional and courteous. I highly recommend this company! read less
Deo_17761/18/2022Convenient location. $10 per banker's box full of paper. Price seems fair to me. However, the lady that helped me was rushed and unfriendly... read moreConvenient location. $10 per banker's box full of paper. Price seems fair to me. However, the lady that helped me was rushed and unfriendly and promised to send the destruction certificate once the printer was working again, but didn't. I don't like it when people don't follow through. Have used them twice in a year and I recommend them. read less
Sonia Perez10/28/2019Professional and all of the people that come are so nice
tammy adams10/30/2016I was looking for a quote on some scanning I needed done. I called a few companies and couldn't get an immediate quote on pricing.... read moreI was looking for a quote on some scanning I needed done. I called a few companies and couldn't get an immediate quote on pricing. I called ProScan and was given a quote, with the price structure and all the information I needed and even more was also included, answering questions without even having to ask. Will definitely recommend to others and keep in mind for future needs. read less
Melanie Bateman1/21/2022
